The ITIL® Foundation Version 5 book is the official companion resource for learners preparing for the ITIL Foundation certification. Published by PeopleCert, it introduces the key concepts, terminology, and principles of modern digital product and service management.

This book helps learners understand how ITIL supports organisations in delivering value through digital products and services, improving collaboration, reducing complexity, and aligning technology with business outcomes. It is designed for professionals working across IT, digital transformation, service management, operations, project delivery, leadership, and business improvement roles.

The guide provides a clear foundation in ITIL best practice and supports both exam preparation and practical workplace application. It is suitable for individuals new to ITIL as well as professionals seeking a structured understanding of how organisations can manage products and services effectively in today’s digital and AI-enabled environment.

PeopleCert describes the official ITIL Foundation Version 5 learning materials as supporting both exam preparation and long-term learning, including use as a workplace reference for professional development.

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